Shipping Policy

Last Updated: June 2026

Thank you for shopping with Pehchaan. We are committed to delivering your orders safely and efficiently across India.

Order Processing

All orders are processed within 5–7 business days after payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays.

During peak seasons, product launches, sales, or unforeseen circumstances, processing times may be slightly extended. Customers will be notified of any significant delays.

Shipping Charges

A flat shipping fee is charged on all orders across India. The applicable shipping charges will be displayed at checkout before payment.

Delivery Timeline

Once dispatched, estimated delivery times are:

• Metro Cities: 5–7 business days

• Non-Metro Cities & Rural Areas: 7–10 business days

Please note that delivery timelines are estimates and may vary depending on location, weather conditions, public holidays, courier delays, or other factors beyond our control.

Shipping Partner

We currently ship through Delhivery and other trusted logistics partners to ensure reliable delivery across India.

Order Tracking

Once your order has been shipped, you will receive a tracking link and shipment details via email and/or SMS. You can use the provided tracking information to monitor the status of your shipment.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible pin codes across India.

Pehchaan reserves the right to disable COD for certain locations, products, or order values at its sole discretion.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping information.

If an order is returned to us due to:

• Incorrect or incomplete shipping address

• Customer unavailable during delivery attempts

• Refusal to accept the package

Additional shipping charges may apply for re-shipping the order.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, Pehchaan cannot guarantee exact delivery dates.

In the rare event that your package is significantly delayed or lost in transit, please contact our support team and we will assist in resolving the issue.

Damaged Packages

If your order arrives visibly damaged, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographs of the package and product

Our team will review the issue and provide an appropriate resolution.

Contact Us

For any shipping-related questions or concerns, please contact us:

Website: www.yourpehchan.com

Email: pehchangoabiz@gmail.com

Phone/WhatsApp: +91 9422438145

We appreciate your trust in Pehchaan and look forward to delivering your order.